At Maxi Cabs Melbourne, we aim to provide reliable and convenient taxi services across Melbourne. To ensure transparency and customer satisfaction, please review our cancellation and refund policy carefully.
Cancellation Policy
- Customers can cancel their booking at any time before the scheduled pick-up.
- For cancellations made at least 24 hours prior to the scheduled ride, no cancellation fee will be charged.
- Cancellations made within 24 hours of the scheduled pick-up may incur a nominal cancellation fee.
- Last-minute cancellations due to emergencies will be assessed on a case-by-case basis, and we encourage contacting our support team promptly.
Refund Policy
- Refunds will be processed for prepaid rides in case of cancellations according to the cancellation timing.
- If a booking is cancelled due to service unavailability or operational issues, a full refund will be issued immediately.
- Refunds are processed through the original payment method and may take 3–7 business days to reflect in your account.
- For any queries regarding cancellations or refunds, please reach out to our customer support team for assistance.
Maxi Cabs Melbourne is committed to providing a smooth and hassle-free booking experience while ensuring fair and transparent policies for all our customers.